Have a question? You may get your answer below!

FAQs

Care Instructions

We've designed our socks to compliment your life, not to be an extra step. This means that you can wash and dry our socks in a regular cold-warm washing cycle and tumble dry them on low, without having any adverse effects on the grip. Wash after wash, dry after dry, the socks will be as grippy as they were brand new.

Machine wash warm · Tumble dry low · Do not bleach · Do not dry clean · Do not iron

OEKO-TEX®

What does OEKO-TEX® actually mean?
'OEKO-TEX® Standard 100 is a globally recognized independent testing and certification system for textile raw materials, intermediate products, and finished goods'.

This means that every component of this product has been tested and certified free from harmful chemicals. We've ensured that nothing harmful goes into our socks, it's better for your health, your skin and our planet.

Domestic Shipping

Please allow up to 3 business days for your order to be processed, and handed to Australia Post. Delivery to most metro areas will be 2-4 business days and a futher 3-5 business days for regional areas or islands. 

Please note that these timeframes are estimates only and may vary depending on network congestion. 

Online orders are not processed over the weekends or on NSW, Australia public holidays.

Standard Shipping
$12 on Orders Under $100
We offer free standard shipping on all orders over $100

Express Shipping
$16 for Orders Under $100
We offer free express shipping on all orders over $125

Returns & Exchanges

Returns
We have a 14-day return policy, which means you have up to 14 days after delivery of your item to request a return via email or online submission. 

To be eligible for a return:

  • your item must be in the same condition that you received it
  • unworn or unused, with tags, and in its original packaging
  • must have proof of purchase

To start a return, you can contact us at hello@remyactive.com.au.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Need more info? Please check out our full Refund & Returns Policy.

Contact Us

Anything not found here or simply want to reach out to us? Contact us via our online form or via hello@remyactive.com.au and we'll get back to you within 24 hours (usually a lot quicker though)!

Prefer to contact us via our socials? You can DM our Instagram!